Welcome to Teaching Kids 2 Care, where we are committed to providing high-quality digital materials that promote empathy, kindness, and social-emotional learning. Our aim is to ensure your satisfaction with your purchase, and we understand that occasionally, situations may arise where you may need a refund. Please take a moment to review our refund policy outlined below.
1. Refund Eligibility
We offer refunds in the following situations:
- Duplicate Purchases: If you accidentally purchase the same digital product twice, we are happy to issue a refund for the duplicate purchase.
- Technical Issues: If you encounter technical difficulties or issues that prevent you from accessing or using the digital materials, we will gladly provide a refund.
- Dissatisfaction: While we strive to offer valuable and enriching resources, if you find that the digital materials do not meet your expectations, you may request a refund.
2. Refund Process
To request a refund, please follow these steps:
- Contact our Customer Support: Reach out to our customer support team at [email address] within 14 days of your purchase. Provide details about the reason for your refund request and any relevant information.
- Review and Resolution: Our team will review your request and assess whether it meets the eligibility criteria. We may ask for additional information to better understand the situation.
- Refund Issuance: If your request is approved, we will process the refund using the original payment method. Please allow 5-7 business days for the refund to reflect in your account.
3. Non-Refundable Items
Please note that not all digital materials are eligible for refunds. The following scenarios are considered non-refundable:
- Change of Mind: If you simply change your mind about a purchase, we do not offer refunds. We encourage you to carefully review product details before making a purchase decision.
- Redeemed Download Links: Once a download link has been accessed and the digital materials have been downloaded, the purchase becomes non-refundable.
4. Contact Us
If you have any questions or concerns about our refund policy, please feel free to contact our customer support team at [email protected]. We are here to assist you and ensure you have a positive experience with our products.
At Teaching Kids 2 Care, we are committed to your satisfaction and strive to create a supportive and enriching learning environment for children. Thank you for choosing us as your partner in fostering empathy and kindness.
Last Updated: August 3, 2023
Note: This refund policy is subject to change at any time without notice. It is recommended to review this page periodically for any updates.
